Last updated: 20 August 2026

Cybermate ("Cybermate", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in connection with our website and services, and how you can access or correct your information or make a complaint. It is written to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect personal information that you provide directly to us, such as your name, email address, phone number, organisation name and any information you submit through our contact forms, demo bookings, scam alert sign-ups or free tools (such as the Cyber Health Check, Scam Checker or Breach Calculator).

We also automatically collect limited technical information when you use our website, such as IP address, browser type, device information and pages visited, typically via cookies and similar technologies (see our Terms of Business and the cookie notice on this site for more detail).

2. How we use your information

  • To provide, operate and improve our services and website.
  • To respond to enquiries, demo requests and support requests.
  • To send scam alerts, product updates and marketing communications you've opted into (you can unsubscribe at any time).
  • To detect, investigate and prevent fraudulent or unauthorised activity.
  • To comply with our legal obligations.

3. Disclosure of your information

We do not sell your personal information. We may disclose personal information to trusted third-party service providers who help us run our business (such as hosting, email delivery and analytics providers), and only to the extent necessary for them to perform their services. We may also disclose information where required by law or to protect the rights, property or safety of Cybermate, our customers or others.

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in a manner consistent with the APPs.

4. Data security

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Access and correction

You may request access to, or correction of, the personal information we hold about you, subject to any exceptions under the Privacy Act. To make a request, contact us using the details below — we'll respond within a reasonable timeframe.

6. Cookies

We use cookies and similar technologies to operate the website, remember your preferences and understand how our site is used. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.

7. Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision. Continued use of our website or services after any change constitutes acceptance of the updated policy.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at hamish@flash13.com.